AUP ( Acceptable Use Policy ) and TOS (Terms of Service) policies are provided to give our customers and users a clear understanding of what Etrack IT Solutions LLC expects of them while using the service.
Those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service). Use of Etrack IT Solutions LLC constitutes acceptance and agreement to Etrack IT Solutions LLC AUP as well as Etrack IT Solutions LLC TOS (Terms of Service)
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP.
Etrack IT Solutions LLC may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Etrack IT Solutions LLC account. This document is intended to provide a basic understand of Etrack IT Solutions LLC Acceptable Use Policy.
The following are guidelines for the establishment and enforcement of Etrack IT Solutions LLC AUP:
While Etrack IT Solutions LLC is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the Etrack IT Solutions LLC and the Internet and cannot be permitted under the guise of free speech. The resources of the Etrack IT Solutions LLC and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.
You may not use your virtual site to publish material, which Etrack IT Solutions LLC determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. If a Etrack IT Solutions LLC account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time. As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at Etrack IT Solutions LLC.
VIOLATIONS OF Etrack IT Solutions LLC TOS/ACCEPTABLE USE POLICY
Examples of what Etrack IT Solutions LLC considers non-acceptable content and/or links to such.
User may not:
Use 21% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services as well as voiding any refund policies promised.
VIOLATIONS OF Etrack IT Solutions LLC ACCEPTABLE USE POLICY
We do offer money back gurantee of 7 days for our shared,reseller and master reseller plans. However we do not offer moneyback guarnatee for VPS plans as well as Dedicated server packages.
Users who violate systems or network security may incur criminal or civil liability.
Customers can cancel their services with us at any time. No pro-rated refund of unused months will be provided in case if the customer wish to cancel the services. If the main service is cancelled then all the services associated with the main service will be cancelled. For example, the set of additional dedicated ip or control panel license will be cancelled if the main server is cancelled. Same case with shared/reseller packages The client is responsible for keeping their backup. We will not give backups of the services after the date of cancellation from the client
Etrack IT Solutions LLC will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Etrack IT Solutions LLC will not disclose any details of our clients to any third party without the written permission from the client. All the information that we collect about the client will be kept secret and will not be disclosed under any circumstances
REPORTING VIOLATIONS OF Etrack IT Solutions LLC AUP & TOS
Etrack IT Solutions LLC requests that anyone who believes that there is a violation of this AUP & TOS to direct the information to the Abuse Department at Etrack IT Solutions LLC If available, please provide the following information:
The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Evidence of the alleged violation E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information.
Payment dues : All hosting accounts will be suspended the next day of payment due date and will terminate after 3-5 days from the due date if the payment is not received,unless otherwise there is a hold.
The following constitute violations of this AUP:
Your password provides access to your account. It is your responsibility to keep your password secure.
Etrack IT Solutions LLC may take any one or more of the following actions in response to complaints:
Etrack IT Solutions LLC reserves the right to suspend/close any accounts with/without any prior notice